Privacy Policy
Last updated: October 14, 2025
At Âme Sœur, we highly value your privacy.
We handle your personal data with the utmost care and in accordance with the European General Data Protection Regulation (GDPR) and the Belgian Law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data.
This privacy policy explains which data we collect, why we collect it, and how we protect your privacy.
Identity of the Data Controller
Âme Sœur
Dompel 9, 2200 Herentals, België
E-mail: info@amesoeur.be
Company number: BE1013834496
Personal Data We Process
We only collect and process personal data that is necessary for the proper operation of our webshop and services.
We may process the following data:
When placing an order:
First and last name
Address (street, postal code, city, country)
Email address
Phone number (optional)
Payment information (via a secure payment provider)
Order and billing details
When creating an account:
Username and password (securely encrypted)
Email address
Order history
When subscribing to our newsletter (optional):
Email address
When using our website:
IP address
Browser and device information
Visited pages and click behavior (via cookies — see Article 9)
Purposes of Data Processing
We only use your personal data for legitimate purposes, namely:
Processing and delivering your orders
Sending order confirmations and delivery updates
Improving our webshop and user experience
Customer service and handling questions or complaints
Accounting and legal obligations
Marketing communication (such as newsletters) — only with your consent
Legal Basis for Processing
We process your data only on one of the following legal bases:
Performance of a contract: to correctly handle your order
Legal obligation: for accounting and tax administration
Consent: for newsletters or marketing communication
Legitimate interest: to improve our website and services
Data Retention Period
We do not retain your personal data longer than necessary.
Specifically:
Order and billing data: 7 years (legal requirement)
Customer account data: as long as your account remains active
Newsletter data: until you unsubscribe
Cookies: according to the validity period specified in our Cookie Policy
After these periods, your data will be securely deleted or anonymized.
Sharing of Personal Data with Third Parties
Âme Sœur will never sell your data to third parties.
However, we may share data with trusted partners who assist us in providing our services, such as:
Payment processors: Mollie
Shipping partners: bpost, PostNL
Accounting and administration partners
These parties act under a data processing agreement and may only use your data for the agreed purpose.
Security of Personal Data
We take all reasonable technical and organizational measures to protect your data against:
Unauthorized access or use
Loss, misuse, or disclosure
Unlawful alteration or destruction
Our website uses SSL encryption (https), and our systems are regularly updated and secured.
Your Rights
As a data subject, you always have the following rights:
Right of access: to know which data we hold about you
Right to rectification: to correct inaccurate data
Right to erasure: the “right to be forgotten”
Right to restriction of processing
Right to data portability: to receive your data in a structured format
Right to object: to processing for direct marketing purposes
To exercise any of these rights, please email info@amesoeur.be with a clear description of your request.
We respond to all requests within 30 days.
Cookies and Tracking
Our website uses cookies to:
Improve the functionality of the site
Collect anonymous statistics (e.g., via Google Analytics or Matomo)
Remember your shopping cart and language preferences
Show personalized offers (with your consent)
Upon your first visit, a cookie banner will appear allowing you to set your preferences.
You can delete or disable cookies at any time through your browser settings.
For more information, please refer to our Cookie Policy.
Newsletters and Marketing
You will only receive emails from Âme Sœur if you have subscribed yourself or if you are a customer who has purchased similar products.
Each newsletter includes a clear unsubscribe link at the bottom of the email.
After unsubscribing, you will no longer receive marketing communications.
Minors
Our website and products are not directed at children under the age of 16.
We do not knowingly process personal data of minors without parental consent.
If you believe that we have inadvertently collected data from a minor, please contact us at info@amesoeur.be and we will delete it immediately.
Complaints and Supervisory Authority
If you are not satisfied with how we handle your data, please contact us first via info@amesoeur.be we will gladly work towards a solution.
If you remain unsatisfied, you can file a complaint with:
Data Protection Authority (GBA)
Drukpersstraat 35, 1000 Brussels
Website: www.gegevensbeschermingsautoriteit.be
Changes to This Privacy Policy
Âme Sœur reserves the right to update this privacy policy at any time.
The most recent version is always available at www.amesoeur.be In case of significant changes, you will be informed via email or a notice on our website.
Contact
For questions, comments, or complaints, you can contact us via:
Âme Sœur
Domeinstraat 9, 2200 Herentals
E-mail: info@amesoeur.be
Website: www.amesoeur.be
